Online Policies

Internet Sales Policy

Provo Craft’s Internet Sales Policy is to sell Cricut products through Cricut authorized online resellers only. No person or business is authorized to sell via the Internet without express contractual agreement with Provo Craft. Authorized Cricutresellers have access to the entire Cricut line and are able to answer product or warranty questions. Purchasing a Cricut through an authorized dealer/seller means that you receive:

  • A GREAT product that is sure to provide you with years of enjoyment.
  • The support of and assistance from our representatives in helping you with your selections/questions.
  • A superb warranty should you ever need it.
  • Excellent value for your money.

Shipping Policy


  • Please allow 7-12 days for delivery.
  • Provo Craft does not ship to U.S. Territories (Puerto Rico, U.S. Virgin Islands, Guam, Saipan, Midway Islands, American Samoa, and Federated States of Micronesia).
  • Some items may not be available for purchase in some countries.

Internet Return Policy


  • You must contact support@cricut.com within five days of receipt of your order.
  • No returns will be accepted after 15 days of receipt of your order.
  • We do not offer returns on opened Cricut Cartridges or Digital content.
  • Any returns must be in saleable condition and in original, unopened packaging.
  • Return shipping is the customer’s responsibility, unless you have received a damaged or wrong product.
  • Should you receive a damaged product, please contact customer service at 1-877-727-4288.
  • All returns are subject to a 20% restocking fee. If an order is canceled after it has been processed, it is considered a return and will be subject to a restocking fee.
  • You will need an RMA number before returning any products. Returns without an RMA will not be accepted. Please contact us to request an RMA. After you receive an RMA, your returns must be received within 14 days.

Cricut Message Board Rules

CRICUT® Message Board Rules

Quick Summary (Not an exclusive or exhaustive list)

  1. Be nice to and respectful of Message Board Administrators and your fellow Message Board Members;
  2. Have fun;
  3. No unauthorized or offensive content;
  4. No content that interferes with the ability of others to enjoy the Message Board;
  5. No advertising or solicitation;
  6. No unauthorized content concerning third party products or other third party content;
  7. No unauthorized posting or use of personal information;
  8. No unauthorized posting or use of personal information;
  9. No invalid signatures or avatars;
  10. No legal threats concerning Provo Craft or its suppliers, customers, consumers, investors or employees.

Registration to this message board is free. We do require that you abide by the rules and policies detailed below. We want the message boards to be an enjoyable place to come for all. You also agree to the CRICUT® MB Policies and Procedures and Cricut MB Terms of Use as outlined below.

The Cricut.com site and Message Board (“MB”) is designed to support and promote the CRICUT®, CRICUT EXPRESSION®, CRICUT MINI®, CRICUT CAKE®, CRICUT IMAGINE®, CRICUT CRAFT ROOM®, CRICUT DESIGNSTUDIO®, CRICUT GYPSYTM, CRICUT CIRCLETM, CRICUT CUTTLEBUG, YUDU®, YOURSTORY®, KNIFTY KNITTER® and other Provo Craft products for scrapbooking and other forms of crafting. It is also provided to educate Cricut users and bring them together in a fun and friendly forum. This message board is to be used to share ideas and help each other with Cricut related questions as well as build friendships. This site is not set up to promote any other cause or product in any way.

It is the intention of Cricut.com to ensure this site and boards are used as defined above. While Cricut.com will attempt to keep all objectionable messages off this forum, it is impossible to review all threads and messages. Therefore, it is important to note that the views expressed on any and all messages are the sole views of their author and do not express the views of Cricut.com or Provo Craft. Cricut.com, Provo Craft, or their partners or subsidiaries are not responsible for the content of any message on this board. Cricut.com reserves the right to remove, edit, move or close any thread for any reason at their sole discretion. Violation of any of these rules may result in a warning, suspension or ban from the MB.

Unauthorized or offensive content

By agreeing to these rules, you agree that you will not post any messages that are false and/or defamatory. Third-party cutting software and the files that can be cut using unapproved third-party software are inappropriate subjects for the Cricut community. Messages regarding topics or products that may void a warranty of a Provo Craft product are prohibited. Messages or posts that are harassing, inaccurate, abusive, obscene, vulgar, sexually-orientated, hateful, threatening, or otherwise in violation of any law, statute, ordinance or regulation are not allowed. Posts may be removed without notice. You agree not to post any copyrighted material unless the copyright is owned by you or you otherwise have the legal right to post such material. Prior to posting any copyrighted material, you must provide proof of your right to post it. You also agree to be respectful of Cricut.com, its staff and other community members.

Advertising & Solicitation

Advertisements, announcements, and/or solicitations for the purchase of non-Cricut products, trade, the distribution of non-related coupons, third party auction or classified listings (i.e. eBay, craigslist, etc.) etc., are prohibited. No solicitation of money or other goods are allowed on this site whether for personal donation or for any other cause. No gambling, raffles or any contest that requires a fee or other goods to participate are allowed on this site. The MB and the rest of the Cricut® site shall be used only in a noncommercial manner. You will not distribute or otherwise publish any material containing any solicitation of funds or goods, or services. Promotion, advertising, or solicitation for goods or services is strictly prohibited. You may not use any of the content on the MB or Cricut.com website for commercial purposes. Please note that chain letters and pyramid schemes as well as solicitation of other members to join or become members of any commercial online service or other organization are also prohibited on the MB. Cricut.com reserves the right to remove any posting, discussion, message or thread containing any of the above mentioned. This includes soliciting or promotions through the internal Cricut messaging system (PM). This also includes the promotion of products, web sites, or companies other than Cricut. Provo Craft will review all offers for solicitation and remove postings at their discretion.

Unauthorized Personal Information

This is a public forum. Please do not post names, addresses and phone numbers or any other confidential (private or privileged) information. This includes account and credit card information of any kind. If any such post or information is found, it will be removed immediately. If you identify a questionable post please notify a MB administrator immediately. Cricut.com reserves the right to ban and/or remove an account found violating this policy. Cricut.com reserves the right to reveal your identity (or whatever information we know about you) in the following limited circumstances: (i) we have your consent to share the information, (ii) we need to share the information to provide a product or service you have requested, (iii) in response to subpoenas, court orders or legal process including in the event of a complaint or legal action arising from any message posted by you. Provo Craft reserves the right to delete any account(s) determined to contain inaccurate user contact information.

Private Messaging and Emailing from the MB

This MB has a Private Messaging (PM) and a Private Email option. These can be used to have private contact with other members of the MB. Cricut.com is not responsible for any information shared through this service. You can choose to not use this service or manage it, by blocking anyone you do not wish to communicate with. It is your responsibility to manage this part of your account. PM’s are intended to be private and confidential. They shall remain private as to the sender and recipient and as such should not be posted or summarized by the recipient on the Internet. Violation of this policy may result in a ban or suspension of your account. Provo Craft reserves the right to review PM’s and suspend or ban a user sending insults, abusive comments or comments that violate another rule of the MB.

Signatures/Avatars

One signature image per user is allowed. Images should be no larger than 100 px high x 200 px wide with a files size of less than 10K. Signature images should not be advertisements as outlined in the community rules.

User images or avatars are should be no larger than 100px high x 100 px wide with a file size of less than 5K.

Where applicable all other terms and rules contained herein also apply to Message Board signatures and Avatars.

Community Citizenship

Please respect the opinions and feelings of others. Discussions or posts of a controversial nature may be inappropriate for the MB and will be closed. Threads or discussions containing inflammatory language, profanity or statements which question the character / integrity of another are inappropriate.

Monitoring & Administration

The Cricut team focuses on providing a fun and enjoyable online community for Cricut customers and guests. Our focus is on maintaining an environment where creativity can flow through the exchange of ideas and education related to the Cricut machine and other Provo Craft products. Due to the real time nature of the MB it is impractical for the Cricut Team to read every post, thread, comment and discussion. We do employ technology to help ensure that inappropriate or unauthorized information is avoided. In the event that we miss something please notify us immediately. If we find the reported thread or content to be inappropriate, we will make every reasonable effort to remove it in a timely manner.

Terms of Use

Cricut.com cannot warrant the validity or accuracy of the messages posted to the MB forums. The messages are the express view of the author. You agree not to post messages as someone else using their login information. Cricut.com reserves the right to move or delete any message, post, thread or image for any reason. You are responsible for the content of your messages, posts, threads, or images. You agree to indemnify and hold harmless Cricut.com, Provo Craft & Novelty, Inc., their agents, employees, and partners with respect to any claim based on the posting or transmission of any message, post, thread, or image posted by you. Cricut reserves the right to change and/or modify the MB Policies and Procedures and the MB Terms of Use at any time. By registering, logging in and participating in the Cricut MB you acknowledge, accept and agree to these terms and commit that you have provided the requested and accurate information to be associated with your MB account. These terms and rules also apply to guests or visitors of the MB. If you do not accept and agree to these terms you may not use the MB. Changes will be posted here in the rules on the message board so please check back and review these rules often. We may modify or terminate our services from time to time, for any reason, and without notice. Cricut.com and Provo Craft & Novelty Inc. will not be liable to any user or any third party for the modification or termination of the Cricut.com web site or any part of the Cricut.com site.

Angel Policy

See Angel Policy.

Copyright 2012 Provo Craft & Novelty, Inc. All rights reserved. CRICUT®, CRICUT EXPRESSION®, CRICUT MINI®, CRICUT CAKE®, CRICUT IMAGINE®, CRICUT CRAFT ROOM®, CRICUT DESIGNSTUDIO®, YUDU®, YOURSTORY®, KNIFTY KNITTER® are registered trademarks of Provo Craft & Novelty, Inc. South Jordan, UT 84095.