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Scotnali Offline
#1 Posted : Thursday, April 25, 2013 6:27:16 PM(UTC)

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I am trying to update my ccr and it downloads then I get this message:

"Failed to install driver software (error: 4-0xc0000005). Please try again. If the problem continues, please contact Customer Support."

Does anyone know? I think I have added the cricut programs to my virus detector. Seems like every time I go to use this I have to update and it is always a hassle....

Thank You
CricutGena Online
#2 Posted : Thursday, April 25, 2013 9:48:07 PM(UTC)

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Hello! You will need to call customer service at 877-7cricut to set up a callback with one of our technicians. We will be able to fix this when they are able to call you back.

-Cricut Gena
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