Groups: Registered
Joined: 5/1/2012(UTC) Posts: 6
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i have used my original Expression for years now and i have become very accustomed to they way it cuts. I love that machine and use it almost exclusively.... this makes me sad because i also have the EX2 and i want to use them both, especially with the carts preloaded on there. Here is my issue. everytime i attempt to cut with it the depth is far more shallow than what i am used to. Is this normal? Example: when i cut cardstock on my EX i used a single cut and blade 4, speed 2 and pressure 4. I find that i have yet to get a cut all the way through on the ex2 at its deepest cut settings. I am VERY frustrated with this malfunction and i am considering selling the EX2. If this is a normal problem can someone help me with a cut guide on many paper types that you use on the EX2 and succeeding with. if this isnt normal i need to know
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Medals:  Groups: Registered, Circle Member, Circle Moderator, Cricut Community Moderator Joined: 3/28/2011(UTC) Posts: 446
Thanks: 1 times Was thanked: 336 time(s) in 121 post(s)
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Hello! I can recommend calling customer service at 877-7cricut. We can certainly assist you over the phone
-Cricut Gena
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