Groups: Registered
Joined: 5/11/2012(UTC) Posts: 1 
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Hello,
2 years ago, I downloaded the Design Studio so I could do custom b-day invitations for my son. After downloading CDS and connecting my machine, it said I needed to update the firmware. So I followed all directions and my Cricut has been frozen ever since. All of the green lights stay on and it won't do anything. So, finally, I tried again. I have tried resetting the machine and update the firmware again. I get through the first update, then it says I need a second. I get through the second update, but the status doesn't change, it still says I need the second update and my machine is still frozen. Any advice?? Should I just call tech support?
Thanks!
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Groups: Registered
Joined: 12/27/2010(UTC) Posts: 1,801 Location: Baltimore MD Thanks: 30 times
Was thanked: 375 time(s) in 283 post(s)
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Really 2 years ago? You might be able to call PC tomorrow not sure it's still under warranty, thought most only have a 1 yr warranty.
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Groups: Registered
Joined: 6/8/2012(UTC)
Posts: 1
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 I'm having the same problem, too. I've had the design studio for about two years, too. Now I can do whatever I want on the computer, but the cricut won't cut it. I get the same error message, and the same result when I try to update. I would be eternally grateful if someone could please post a solution!!
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Medals:  Groups: Circle Member, Registered Joined: 7/12/2008(UTC) Posts: 20,721 Location: Alpharetta Georgia Thanks: 6968 times
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Are you turning your Cricut off and putting it back in Update Mode before starting the second update?
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Groups: Registered
Joined: 6/18/2012(UTC)
Posts: 2
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I am having a very similar issue. My Cricut Original is 2 years old. I have used it successfully with cartridges many times. I just found out through a friend about Design Studio and the Craft Room. I went through the firmware update process. My Cricut cut out one item, then stopped midway through the next one. I have gone through multiple resets of the machine, both on my own and through customer support. I have uninstalled the Design Studio and Craft Room several times on my PC as well and attempted to re-install everything and re-do the firmware update.
The problem is when I try to cut a design, the machine will go through the all the design motions, but the blade housing will not go down and cut the paper with the blade. I have changed out the blade, changed out the blade housing, set all the dials to their highest settings, reset the machine again and again. But nothing changes. When the machine is turned off, the black arm that holds the blade housing has the typical "boing, boing, boing" when pressed down and released, but when the machine is turned on, the black arm loses the "boing, boing, boing" and becomes stiff in that when it is pressed down, it only comes up once - with no bounce to it at all.
To make matters worse, I got fed up with this problem and went out and bought a BRAND NEW Mini. I got it all ready and hooked up to my PC and ended up with the same problem with the firmware update. The firmware update would not complete and when I tried to use the Design Studio/Craft Room, the Mini would go through all the design motions, but would not cut. I thought I was back to square one. I took the BRAND NEW Mini back to the store and got exchange to another BRAND NEW Mini. Different problem this time - got everything hooked up, but it would not turn on at all!
The LCD screen says Version 1.34. I don't know if that matters or not.
I have called customer service again to try to get my Original working again. Customer Service said that sometimes when you update the firmware, it makes the machine freeze. Through Customer Service, we reset my Original again without hooking it up to my PC and just using a cartridge. It still doesn't work - goes through the design motions, but will not cut!!
Customer Service said there wasn't anything they could do because the machine is out of warranty. . . even though it was their firmware update that messed up my machine!
I am at my wits end with this.
Does anyone have any suggestions? Thank you in advance for your help!
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Groups: Registered
Joined: 1/2/2012(UTC)
Posts: 1
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I have had my Cricut for 2 years and am (was) quite pleased with it and had no desire to upgrade to the newer ones. Have always stuck with the cartridges. Decided to give the Cricut Craft Room a whirl and of course, my machine needed a firmware upgrade. I have been sitting here (frustrated, for the first time ever since using my Cricut!) for 3 hours because it is now JACKED UP since I tried to upgrade the firmware. I am having the same problem described by everyone else. I'm a pretty tech savvy kinda gal, too and I have thrown in the towel. What a mess. I should have left well enough alone and stuck with the Cartridges! Not happy with ProvoCraft right now!!! 
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Medals: Groups: Circle Member, Registered Joined: 9/26/2006(UTC) Posts: 9,730  Location: Brisbane, Australia Thanks: 1843 times
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Originally Posted by: john.cathyzellerbca91ec6  I have had my Cricut for 2 years and am (was) quite pleased with it and had no desire to upgrade to the newer ones. Have always stuck with the cartridges. Decided to give the Cricut Craft Room a whirl and of course, my machine needed a firmware upgrade. I have been sitting here (frustrated, for the first time ever since using my Cricut!) for 3 hours because it is now JACKED UP since I tried to upgrade the firmware. I am having the same problem described by everyone else. I'm a pretty tech savvy kinda gal, too and I have thrown in the towel. What a mess. I should have left well enough alone and stuck with the Cartridges! Not happy with ProvoCraft right now!!! You can backdate the firmware on your Personal by using the trial version of Design Studio. Link here: http://www.cricut.com/cds/Update.aspxClick the first download button on that page to download the program. Once you have it installed and open, select the Help menu and select Update Cricut Firmware. Make sure your Cricut is off before you start the firmware update and make sure you select the Personal as the machine to be updated. Follow the instructions carefully and when/if you are prompted to do a second update make sure you power the Cricut off again before you put it back into update mode.
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Groups: Registered
Joined: 1/9/2013(UTC)
Posts: 1
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I am having the same problem and the previous post only repeats the instructions that caused this problem int he first place. Does anyone at PC know or care about what's happening with these machines?
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Groups: Registered
Joined: 5/19/2013(UTC)
Posts: 1
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Originally Posted by: arcdeland004ec8d8 I am having a very similar issue. My Cricut Original is 2 years old. I have used it successfully with cartridges many times. I just found out through a friend about Design Studio and the Craft Room. I went through the firmware update process. My Cricut cut out one item, then stopped midway through the next one. I have gone through multiple resets of the machine, both on my own and through customer support. I have uninstalled the Design Studio and Craft Room several times on my PC as well and attempted to re-install everything and re-do the firmware update.
The problem is when I try to cut a design, the machine will go through the all the design motions, but the blade housing will not go down and cut the paper with the blade. I have changed out the blade, changed out the blade housing, set all the dials to their highest settings, reset the machine again and again. But nothing changes. When the machine is turned off, the black arm that holds the blade housing has the typical "boing, boing, boing" when pressed down and released, but when the machine is turned on, the black arm loses the "boing, boing, boing" and becomes stiff in that when it is pressed down, it only comes up once - with no bounce to it at all.
To make matters worse, I got fed up with this problem and went out and bought a BRAND NEW Mini. I got it all ready and hooked up to my PC and ended up with the same problem with the firmware update. The firmware update would not complete and when I tried to use the Design Studio/Craft Room, the Mini would go through all the design motions, but would not cut. I thought I was back to square one. I took the BRAND NEW Mini back to the store and got exchange to another BRAND NEW Mini. Different problem this time - got everything hooked up, but it would not turn on at all!
The LCD screen says Version 1.34. I don't know if that matters or not.
I have called customer service again to try to get my Original working again. Customer Service said that sometimes when you update the firmware, it makes the machine freeze. Through Customer Service, we reset my Original again without hooking it up to my PC and just using a cartridge. It still doesn't work - goes through the design motions, but will not cut!!
Customer Service said there wasn't anything they could do because the machine is out of warranty. . . even though it was their firmware update that messed up my machine!
I am at my wits end with this.
Does anyone have any suggestions? Thank you in advance for your help! SAME HERE!!! Had my cricut for 6 years! Got it when it 1st came out... decided to try CR and did the firmware update... NOW WONT CUT WHOLE WAY THROUGH. I am SOOOOOO Upset. I has version 1 on it... I want 2.34 OFF and 1 back!!! Please keep me posted if you get help!
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Medals: Groups: Circle Member, Registered Joined: 9/26/2006(UTC) Posts: 9,730 Location: Brisbane, Australia Thanks: 1843 times
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Originally Posted by: shawnpeperae3720825 SAME HERE!!! Had my cricut for 6 years! Got it when it 1st came out... decided to try CR and did the firmware update... NOW WONT CUT WHOLE WAY THROUGH. I am SOOOOOO Upset. I has version 1 on it... I want 2.34 OFF and 1 back!!! Please keep me posted if you get help!
Which Cricut are you using? If it's the Personal your firmware mode can be set back to 1.34 using the trial version of Cricut Design Studio. You can download that from here: http://mirror.cricut.com/cds/fontpack/CDS_10404220.exeOnce DS is installed go to the Help menu and select Update Cricut Firmware. Make sure you select the Personal as the machine to be updated. The same applies to the Create and the Expression. Just make sure you select the correct machine otherwise the wrong firmware will be installed. DS is will set the Create firmware to 1.54 and the Expression firmware to 2.34.
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Groups: Registered
Joined: 5/19/2013(UTC)
Posts: 1
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 Same issue here. Except I was running fine and cutting with Craft Room a week or two ago on v1.3 ... craft room just updated me to 1.45 and now Craft Room will not work. I tried using design studio to revert my firmware version, but it's stuck at v1.45. Reset does not seem to do anything (i've gone through the very annoying steps several times). Any tips? Anything I could be missing? I am choked. 
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Groups: Registered
Joined: 6/19/2010(UTC)
Posts: 1
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Earlier this spring, I stepped up to the Expression machine and gave my Personal Cricut to my DIL. She had the same experience you are having. I introduced her to Craft Room and all was well until a couple of weeks ago. We contacted Customer Service and they had us reinstall the drivers. It didn't work. I started reading all I could find on the MB on the subject, and we tried it all. We called Customer Service again, and they tried several things as well. Our case was turned over to one of their lead technicians and the final verdict was that the original Personal Cricut technology won't work with the latest Craft Room upgrade. I was holding on to my Design Studio software (not the download) just in case. I uninstalled it, and gave it to my DIL today. I hope it works. She just wants to be able to weld words, which is the reason I purchased DS in the first place. I hope things work out better for you, but if not, I feel your pain!
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