I have the Mal-ware Anti-virus - can't get loggin into CR. It spins the clock and then goes away - seems like its just stuck or something. I tried signing on as Administrator as in above post but it didn't work - did the same thing. :(

BTT

BTT

What happens if you exit out of Microsoft Security Essentials before trying to login?

Could you try this?

Open MSE -> click Settings and under real-time protection -> uncheck the option Turn ON real-time protection

Don't forget to go back and turn it on when you've finished using CCR.

Edited by user Saturday, August 11, 2012 5:18:59 PM(UTC)  | Reason: Not specified

I wanted to post a pic of my empty image tray

I didnt try the web version. Should I try?

This just started happening to me over the last couple of weeks:(

I still have the same problem...I still can't log in...

Lydia, the only thing I can suggest is to uninstall Microsoft Security Essentials then restart your computer. Ifyou can then login to CCR you'll know that it was MSE that caused the problem.

You'll then have two options - find a way to add Cricutcraftroom.exe and ccrbridge.exe as exeptions to MSE or download/buy a different anti-virus/firewall program.

If it didn't fix the problem then it's back to square one.

It doesn't actually uninstall any of the programs. It only cleans out the remnants of the Adobe programs that you have uninstalled.

When you reinstall CCR you should be prompted to download Adobe Air. If you're not you can get it from here: http://get.adobe.com/air/

Edited by user Sunday, August 12, 2012 6:23:46 AM(UTC)  | Reason: Not specified

Okay I figured out how to run Air Zapper. Here is what I did. It did NOT work and I have the same issue:( I could cry. I have the mini too
and with out the CCR its practically useless:(

This is the order I just did it:

I uninstalled Cricut Sync.
I uninstalled Adobe Air.
I uninstalled CCR.

I cleaned temp files. I cleaned cookies.

I downloaded the Air Zapper zip.

I restarted my pc.

Turned off firewall and real time scanning.

I unzipped zapper. Figured out how to use it. Ran it.

Restarted PC again.

Turned off firewall and real scan again.

Re installed Sync ( which installed air again )
Re installed CCR.

Opened it and still no images in image tray:(

ChatterScene......After you give them control of your computer (if that's not something you know how to do and they tell you, just be sure to write down how they are telling you to get to that area to give them control), just be sure to go back to that area to make sure they don't still have control. All reputable businesses are going to make sure they get out of your computer, anyway. BUT, you can merely go in and check that the right to be in your computer is turned off, after they have finished helping you. You will see everything they're doing. They're going to be trying to help you in your computer, not hurt you. Hope you can get to the bottom of your problems. That's so strange that you have CCR up but it doesn't show anything in the images tray.

Can you use the dropdown filter to try another option, e.g., ALL TYPES (at the very top of the dropdown filter) to see if there are any cartridges listed anywhere in your images (I'm sure you've tried that, but sometimes obvious isn't what we do)?

Char

Char I can see any thing even in the drop down. yesterday for a brief moment it worked I walked aay and came back and it was back to no images again... I could scream..

Ok, I can access the web version of Craft Room, but not the other one downloaded on my desktop. I have updated it and I have update Adobe Air. I have Microsoft Essentials Security as I previously stated, but don't understand why I can access the web version and not the desktop version. Anymore suggestions? Thanks for all of your help.

This solved my problem.
Thank you