Are you referring to the "Craft Room" tab at the top of the mb forum? If so, have you downloaded the sw to your computer. If not, from the home page, look at the bottom of that page and click download to download the sw to your computer. If you have already downloaded, it should have placed a shortcut on your desktop or you can find it in your list of programs. Clicking on either should directly open the virtual mat and design tools. Let us know if this is not the case. Hope this helps

I am also having the same problem when I open ccr from my programs tab all i get is a screen to watch a video which i have done.
Please help as I am very frustrated as well.

paris - It's a little hard to tell if you are going to CCR from an icon on your desktop, from FAVORITES or from where.

Can you tell us how you are going into CCR?

If you are going into CCR from an icon on your desktop, then you have probably downloaded the PC version that you can CUT from. It's hard to understand why you get a screen to watch a video on that version, though, because most of us are thrown into CCR with the mat coming up on the screen waiting for us to CREATE A NEW PROJECT.

Have you ever seen a mat come up in CCR?

Char

I can't even get to the craft room. I click to open the program on my computer and I get an unending "initiating craft room" screen. Is the problem my computer or is the craftroom just too busy?

Char - i so agree with you...so many will come here for help but don't give enough information, no one is sitting here to answer each and every question so it would be best to give good information the first time in case someone does drop over they could get a good response in a few hours instead of days.

I always say to get a good answer ask a good question.

Are you using Windows 8? If so, you need to run CCR in compatibility mode as Windows 7. There are three programs you need to do this to. They are CCRBridge.exe, CricutSync.exe, and DriverUpdater.exe. You also need to run them as Administrator.

If you don't see all three of the files mentioned above you will need to re-download from the website. I also had to temporarily turn off my firewall and my virus protection to get the files to download correctly.

Run Files in Compatibility Mode as Windows 7

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Go to your main drive (usually c:)
Open the Cricut Sync folder
Right click on CCRBridge.exe
Select Properties
Select the Compatibility tab
Under Compatibility Mode put a check mark in the box
Select Windows 7 from the drop down
Go to the bottom where it says Privilege Level
Check the box for Run as Administrator
I also selected the Change Settings for All Users box, but you don't have to do this

Repeat the above steps for CricutSync.exe
Repeat the above steps for DriverUpdater.exe

If you are NOT on Windows 8, try just setting the Files to Run as Administrator

Set Files to Run as Administrator

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Go to your main drive (usually c:)
Open the Cricut Sync folder
Right click on CCRBridge.exe
Select Run as Administrator
Repeat the process with CricutSync.exe
Repeat the process with DriverUpdater.exe

I got the process from a support person. No one ever thinks to ask what operating system you're using and Cricut Craft Room WILL NOT WORK with Windows 8 unless you do this process.

Mine works perfectly now.

Hope this helps.

Suzan

Edited by user Friday, February 22, 2013 10:59:30 PM(UTC)  | Reason: Left off a step.